Answers to questions

QUESTIONS ABOUT SITE

• Why might the system request re-authorization on the website?

  Some browsers, such as Safari, may delete website data due to their security policies if you have not visited the site for more than 7 days. As a result, you may be asked to re-authorize.
  
  To avoid this, it is recommended to create a shortcut to the website on your device’s home screen:
  • Tap “Menu” > “Create shortcut.”
  • Follow the on-screen instructions.
  • After creating the shortcut, open it and log in again.
  • Going forward, use this shortcut to access the site to avoid repeated authorization requests.

• What are the benefits of logging into a personal account?

  Authorization in your personal account allows you to:
  • Automatically load your list of addresses for faster order placement.
  • View the history of all previous orders for these addresses.
  
  If your phone number is not linked to any previous orders, authorization will become available after the delivery of your first order placed through the app.

• Is it possible to place an order on the CLEARWATER website without authorization?

  Yes, you can place an order without authorization. In this case, you will need to enter a new address manually, and your delivery will proceed as usual.
  
  However, without authorization, you will not be able to use some convenient features, such as:
  • viewing the full history of your orders and payments;
  • quickly repeating previous orders.

• How do I log in to my personal account?

  To log in to your personal account, click the link in the message: “To access the full order history — log in,” or select “Authorization” from the website menu.
  
  After that, you will be able to view your order history and use other convenient features of your personal account.

• What to do if the SMS code for logging into the website does not arrive?

  Sometimes the SMS code may not arrive due to technical or emergency situations. Don’t worry — you can still use the website and place orders even without logging in.
  
  Authorization will occur automatically after submitting an online order, when the operator processes the delivery.

• Why might the order cost not appear immediately?

  Before placing an order, the operator checks:
  • whether delivery is possible at the selected time,
  • the availability of special discounts or gifts,
  • the availability of rented equipment or surplus containers.
  Because of this, the total order amount may change. Usually, the check takes up to 15 minutes, after which the updated amount is automatically displayed in the app. Payment should be made only after confirming the amount by pressing the “Pay” button.

• What to do if the payment on the website does not appear immediately?

  Payment information is not received from the bank instantly, usually it takes up to 15 minutes.
  If the payment does not appear:
  • Tap “Refresh History” in the app or on the website.
  • If the data is still missing, the payment may have been declined by the bank, and the funds have already been returned to your card.
  • If the payment does not appear for a long time and the funds have not been returned, contact us and report the situation.

• Does CLEARWATER have a mobile app for ordering water?

  CLEARWATER does not have a separate mobile app, but the website clearwater.ua can be turned into an app on your device.
  To do this:
  • Open the website menu and select your preferred language.
  • Choose the “Create Shortcut” option.
  • A shortcut to launch the website like an app will appear on your device’s home screen.
  • In some cases, follow the on-screen instructions to complete the setup.

• How to delete the mobile app and account data?

  To delete the mobile app and associated data:
  • Remove all addresses from the list in the app.
  • Delete the app shortcut from your device’s home screen (if present).
  
  This procedure is also recommended if the app is not working correctly. After that, you can log in and set up the app again.