Answers to questions

QUESTIONS ABOUT BOTTLES

• What material are Clearwater bottles made of, and are they safe for health?

  Our bottles are made of polycarbonate — a durable and chemically inert material widely used for storing drinking water. It does not interact with water, so it does not affect its composition, taste, or quality. The material complies with sanitary standards and is safe for health when used properly.

• How many times are Clearwater bottles reused, and how is their condition monitored?

  Polycarbonate bottles can be used for up to 60 cycles, provided they are undamaged and remain in proper condition. Each bottle undergoes regular inspection and sanitation.
  
  Unlike PET plastic, polycarbonate can withstand high temperatures, is more durable, and is suitable for repeated use. That is why we use exclusively polycarbonate bottles.

• How are bottles prepared before water filling at the Clearwater ?

  All bottles returned by customers undergo a multi-stage preparation process before reuse. First, the caps are removed, a visual inspection is carried out, and any damaged or worn bottles are discarded.
  
  Next, the bottles undergo an automated inspection for microcracks, after which they are sent for washing: cleaning with an alkaline solution, disinfection, and final rinsing with purified ozonated water. All processes comply with ISO 9001 quality management system standards, ensuring proper handling and processing of every bottle.

• What is the difference between bottles with handles and bottles without handles?

  The main difference is in ease of use: bottles with handles are easier to carry and set up. The water volume in both options is the same — 18.9 L (5 gallons). We prefer bottles with handles as they are more convenient for daily use.

• WHY CAN A BOTTLE APPEAR NOT FULL, AND DOES THIS COMPLY WITH THE STANDARD?

  All bottles are filled to the standard volume and undergo quality control before shipment. If a bottle appears not full, it may be due to a slight loss of water during transportation. Most often, the cause is microcracks or damage resulting from mechanical impact, as well as possible defects in the cap.
  
  Such damage may be invisible externally but can appear during transportation or temperature changes. Important: if a bottle appears not full or is suspected to be damaged, do not place it on the cooler. In this case, we recommend contacting customer support for a prompt replacement.

• WHAT IS SHRINK WRAP USED FOR ON BOTTLES?

  Shrink wrap is a protective element that seals the bottle neck. It confirms the product’s authenticity and protects against possible tampering. Additionally, shrink wrap provides hygienic protection, reducing dust exposure and contact with surfaces during transportation. The company’s logo is printed on the wrap. Shrink wrap is applied automatically at the final stage of production. If a bottle is delivered without it, we recommend contacting customer support for a replacement.

• WHAT DOES THE CAP COLOR ON CLEARWATER BOTTLES MEAN?

  The cap color helps quickly identify the type of water in the bottle:
  Blue — classic water
  White — fluoridated water
  Yellow — iodized water
  
  This is a convenient way to easily distinguish products by type.

• HOW TO PROPERLY REMOVE THE CAP?

  1. Remove the shrink wrap by pulling the designated tab. 2. Pull the tab at the bottom of the cap and cut along the edge.
  3. Grab the torn section and lift the cap upward until fully removed.
  The process requires no additional tools and takes just a few seconds.

• WHAT ARE THE DIMENSIONS AND WEIGHT OF A CLEARWATER BOTTLE (18.9 L)?

  The CLEARWATER 18.9-liter bottle has the following specifications:
  Diameter: 27 cm Height: 49 cm (including the neck), approximately 40 cm when placed on a cooler
  Empty bottle weight: about 0.8 kg
  
  These dimensions make it easy to place the bottles on standard coolers and convenient to transport.